KarenWoodard.com
SALES, SERVICE, AND MANAGEMENT TRAINING
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Our Service Training Programs
The Service Training Programs give your club the tools to serve your members in the spirit and style that fulfills your club mission. These programs provide the skills for all staff to initiate more with the Members as well as embrace the bigger picture of the business success.

Program Name
Methods Available
Click On Title For Complete Description
Online
(Members)
Onsite
Creating Membership Magnetism
Y
Y
Listening Skills for Sales Success
Y
Y
Etiquette and Social Skills for Service Staff
Coming
Soon
Y
How to Graciously Engage and Disengage from Conversations with Members - Total Time 12:12
Y
Y
Treating Guests Like Gold - Total Time 12:59
Y
Y
Creating a Culture of Welcome Part 1 -
Total Time 19:07
Y
Y
Creating a Culture of Welcome Part 2 -
Total Time 13:08
Y
Y
Creating a Culture of Welcome Part 3 -
Total Time 20:58
Y
Y
Practical and Tactical Tools to Make Your Group Fitness Program the Sales and Retention Machine it Should Be Part 1 - Total Time 16:46
Y
Y
The Gracious Greeting on the Phone – immediately setting ourselves apart -
Total Time 5:08
Y
Y
Making Member Service Personal for Each and Every Staff Person- Total Time 9:19
Y
Y
How Much Does Each Lost Member Really Cost? - Total Time 8:18
Y
Y
Our True Role as a Staff Member -
Total Time 7:29
Y
Y
The Gracious Greeting at the Reception Desk -
Total Time 7:57
Y
Y
Creating Membership Magnetism -
Total Time 1:21:06
Y
Y
Listening Skills for Sales Success -
Total Time 46:24
Y
Y